General
We use a variety of couriers to send to residential or business addresses within New Zealand (and internationally - see International Orders below).
After your order has been placed, we will email you order confirmation with a summary of the goods you ordered. Once your order has been packaged and dispatched, we will email you a tax invoice to confirm dispatch along with a tracking number for your parcel.
Parcels returned to us as undeliverable may incur an additional courier redelivery fee where: the address is incorrect, or a customer does not organise necessary alternative delivery or collection arrangements with the courier.
Freight Charges - NZ Orders
Shipping will be calculated and shown at the checkout before your payment is confirmed.
Delivery Timeframe - NZ Orders
We aim to deliver your goods as quickly as possible and because we generally keep stock on hand, we usually process & dispatch your order the next business day.
Delivery to an address normally takes 1-3 business days from dispatch. Please allow slightly longer in the case of rural deliveries or unusually busy periods.
All delivery-time targets are subject to circumstances beyond our control.
International orders
Frenzy collections ships overseas, but these orders cannot be processed via our website. Please email us on service@frenzycollections.co.nz with details of your delivery address, contact number & quantities/items required.
We will be in touch with quote for overseas shipping charge. Orders are dispatched upon payment by customer.
Delivery times are estimates & may vary due to unforeseen circumstances or incorrect delivery addresses.
International customers are responsible for any import duties, taxes and charges. These charges are buyer’s responsibility.