Please find the most frequently asked questions below
What kind of things does Frenzy collections sell?
We sell a wide range of authentic premium goods, from homeware, gifts, personal protection gear & a lot in between. We stand firmly behind our business by ensuring the superiority of the quality of the products we provide.
I have a question about a product, who can I ask?
We love communication & encourage to ask any question you may have by emailing service@frenzycollections.co.nz or use contact us webform.
Can Frenzy collections help me buy a particular product currently sold out or volume buys?
Please contact us if you have special requirements. We can often source it for you.
Is it safe to use my Credit Card on the site?
We employ an up-to-date external secure platform throughout the payment process. Our aim is to protect your credit card security and see that you have a safe and secure shopping experience.
How can I pay?
Currently our payment gateway accepts all major credit cards.
For any special purchasing requests or volumes, please contact us to see if we can assist.
Where do you deliver to?
We deliver throughout New Zealand to residential and business physical addresses.
Do you ship internationally?
Yes, we ship internationally, however you need to contact us for shipping quote before making a purchase.
How are orders delivered?
Orders are delivered by courier. Packages can be tracked with the tracking number you receive via our email (once your parcel has been dispatched).
When will I receive my order?
We aim to process & dispatch your order within 1-2 business days. Courier delivery usually takes 1-3 business days after dispatch, but please allow a few extra days in the case of rural deliveries.
All delivery time-frames are 'Target Delivery' only and due to circumstances beyond our control, some delays can be expected from time to time. Any orders placed on weekends or public holidays will be processed within the next 1-2 businesses days.
How much will be shipping cost?
This can vary depending on the size/weight of your order. Shipping will be calculated and shown at the checkout before your payment is confirmed.
Can I pick up my order?
We do not have pick-ups facility.
Are you going to disclose my personal information to others?
This is a big responsibility. Your privacy is very important to us!
Frenzy collections adhere to strict policy of not to disclose customer personal information to third parties except for the purposes of operating the business of Frenzy collections.
If I need that extra bit of personal attention, how can I contact Frenzy collections?
If you require assistance please email us 24/7 on service@frenzycollections.co.nz or use CONTACT US webform.
Can I return or exchange a product?
Goods are not generally subject to change of mind return, refund or exchange and so we ask you take care selecting your Goods.
What do I do if my ordered products are found faulty?
If an item is found to be faulty please contact us so we can assist with a solution.
What do I do if my parcel was damaged in transit?
Frenzy collections aims to see your parcel arrive safely. However, if your parcel has been damaged in transit please contact us as soon as possible.
We ask if you could please advise us within 2 working days of receiving any damaged goods - to allow us to make right as soon as possible and meet any insurance/courier time-frames
we may have to meet.
Please also keep the original packing as couriers may need to inspect this.
What do I do if I have received the wrong order?
We check every parcel that leaves our hands, but being human the odd thing will sometimes happen. If we have sent an incorrect item, please contact us so we can rectify things.
We will pay for the return of such Goods, however please ensure they are in their original condition, with all display packaging, labels and tags kept intact.
Have more questions?
Feel free to contact us service@frenzycollections.co.nz or our web contact form CONTACT US